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The item purchased was as stated and we were able to recover the password great one Software Repair world.
Starting with a system upgraded to Win 10 but somehow without administrator status, Microsoft were very little help. Eventually they instructed my wife to crash the lot and then things got to the point where your disc was the only way back. HP were equally unhelpfull as the BIOS would not allow reboot from the USB stick I had prepared with the downloaded 64 bit image. The CD/DVD drive would not copy the necessary startup code because we did not have administrator status. My PC is still XP so no DVD capability. In the end, and with no other choice, I loaded the recovery disc wondering how it would determine the 32/64 bit choice. I left it running for quite a while but it came up trumps. Of course the story goes on having to restore all the peripheral drivers and programs (even the sound was screwed because MS knows best). We are now back in business with full privileges. Thank you.
Cd was shipped quickly and came with full instructions. Worked straight away. 5 out of 5. Many thanks.
Delivered promptly and did the job. Had instructions and contact details.
Two discs from SRW and email support brought my dead laptop back to life