When will I receive my order?
All orders made before 2pm will be dispatched the sameday.
FREE - Get it within 3 Working Days (Office 2016 & Windows Keys within 3-12 Hours)
48 Hours UK Fast Tracked Service £3.49 1-2 Working Days
UK Next Day Guaranteed by 1PM (CUT OFF TIME 2PM)£7.49Next Day (on all orders made by 2pm)
International and World Wide Delivery £3.99 5-7 Working Days
Will I receive my order in the BOX?
NO, but you will receive a professionally created disc similar like on the picture and secured in the CD sleeve, we do this to keep our prices low and competitive.
My order arrived damaged or did not arrive at all, what do I do?
If your order has arrived damaged or did not arrive at all please let us know ASAP at firstname.lastname@example.org and we will send you a replacement ASAP
How do I return the item back for exchange or refund?
Just drop us an email to email@example.com and we will arrange this very fast for you.
I need help with the purchase I made?
If you ever need help with your purchase feel free to contact us anytime at firstname.lastname@example.org
What payment options are accepted?
We accept PayPal Visa, Master, Amex and other major debit and credit cards
Can my order be delivered to a different address?
Yes of course, just select the different address during the checkout
Can I make my order if I am outside UK?
Yes of course, we send our product anywhere internationally - Extra Delivery Charge may apply
What do I do if the disc does not work or I can not get it started?
In order to run the disc please try the following steps below:
1. Insert the USB/DVD, and then reboot.
2. Watch the on-screen text carefully during boot time, and press the correct key when you see 'Select Boot Device', 'Change Boot Order', or another similar instruction. The key will likely be Esc, F10, or F12 (F8). If you miss it, you have only a second or two to act--reboot the machine and try again. Don't worry about mashing on the key.
Once you're in the menu, choose your optical drive by using the arrow keys, and press Enter.
Keep waiting. You will soon see a message that reads 'Press Enter to boot from CD' (or something similar). If you don't press the right button at this point, the system will proceed with booting normally from the hard drive.
This above start up info should help, otherwise do let us know at email@example.com and we can advise further
Where to find my product key?
If you are doing a new installation you must have your own key, this key is usually located at the back of the computer on the green COA sticker, could also be under the battery (laptops only) or could have been provided separately by the seller of your computer. Also if you bought your computer from a high street retailer with windows 10 or 8 already installed, then our disc will detect they key autoamtically, but we do recommend to find your key anyway because the section where the key is stored can be damaged as well.
What do I do if I cannot activate my product?
Please can you check that the product key and the windows version which you installed is the same, for example if its home premium version then your product key should be for home premium version, the second scenario is that your key was activated to many times, this is very easy to fix, all you need to do on the activation screen where the windows did not except your key click activate by phone and choose UK free number and follow on screen instructions, this process will activate your windows and updates will work but windows 7 is already stopping to support windows 7 so you will not get all updates only what Microsoft will allow, for further help contact us at firstname.lastname@example.org
Where do I find my windows activation code?
Usually the Product Key is located at the back of the computer on the green COA sticker, could also be under the battery (laptops only) or could have been provided separately by the seller of your computer.
What is a Blue Screen of Death (BSoD)?
A BSoD is the name given to the error screen which involves Windows dumping all data from the physical memory (RAM) and shutting down Windows. This can happen for many reasons and can either be a software or hardware related error. For help feel free to contact us anytime at email@example.com
I’ve just installed Windows on my new computer but it’s not connecting to my network?
After you’ve installed Windows you then need to load your device drivers. We do advice in very listing to buy the drivers disc if you did not, do not worry (We have a range of drivers disc for sales, if you not sure which one you need feel free to contact us anytime at firstname.lastname@example.org
I have the Windows Product Key, but the installation does not accept it, what do I do in this situation?
It seems like you have a slightly different version of Windows XP Home (it could be not retail, for example it could be EU or OEM) to find this out please could you let us know what does it say just above the key (for example: Windows XP Home OEM -------?), once we have this information we will send you a correct version for your product key, also please except our apologies for such delay this case does happen on very rear occasions.