Returns & Refunds

We aim to make returns, refunds, replacements, and product support simple and straightforward.

📦 Want to Return a Physical Product?

Simply follow these four steps:

Please wait for your return instructions before sending your product back to us.

📦 Physical Product Returns

Physical products may be returned within 30 days of delivery.

Returned products should:

• Include all applicable components and accessories
• Be securely packaged to prevent damage
• Not have been damaged through misuse or unauthorised modification

Returned products may be inspected before a refund or other applicable remedy is processed.

🔧 No Fix – No Fee

If a physical recovery product does not resolve the issue it was purchased for, you may be entitled to a refund under our No Fix – No Fee guarantee. We may request reasonable information to help us understand the issue and process your request.

💻 Downloads & Product Keys

All downloads and product keys include our 30-day activation warranty.

If your product key is invalid upon delivery or cannot be activated or redeemed in accordance with the applicable product requirements, please contact us within 30 days of purchase.

Where appropriate, we may provide technical assistance, a replacement product key, or another available remedy.

Digital Product Cancellation Rights

Where you request immediate delivery of digital content and provide any consent and acknowledgement required by applicable consumer law, your statutory right to cancel may be affected once delivery has begun.

This does not affect your statutory rights where a digital product is faulty, not as described, or otherwise does not conform to the contract.

⚠️ Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrectly supplied, or materially different from its description, please contact us as soon as reasonably possible. Depending on the circumstances and applicable law, an available remedy may include technical assistance, repair, replacement, price reduction, partial refund, full refund, or another appropriate remedy.

💬 Need Help With a Product Key?

If your product key does not work, you have not received your order, or you need technical assistance, contact our support team.

Please include your order number, a description of the issue, and any relevant error messages or screenshots.

💰 Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on your payment provider or financial institution.

🤝 We’re Here to Help

We aim to handle returns, refunds, replacements, and product support requests clearly, fairly, and within a reasonable timeframe.

Software Repair World
Operated by UA Computers Ltd

📧 help@softwarerepairworld.com