Refund and Returns Policy

Thank you for choosing Software Repair World (UA Computers Ltd). Our refund policy covers both Physical Products (DVD/USB/SSD) and Digital Downloads (license keys & activation codes).

30 Days Warranty on all (DVD / USB / SSD)

🔧 NO FIX – NO FEE Guarantee

All physical items come with our No Fix – No Fee guarantee. If the product does not meet your needs or you are not satisfied, you are entitled to a full refund within the return period.

📅 30-Day Warranty

Physical products are covered by a 30-day refund period from the date of purchase. If you are not satisfied for any reason, we will issue a full refund — no questions asked.

📝 Conditions for Returning Physical Items

📦 Items must be returned with all included components.
💽 SSDs/USB drives must be securely packaged to prevent damage.
💰 Refunds are issued once we receive the returned item.

🔄 How to Return a Physical Product

👉 Click here to start your return.
👤 Log in to your account and select the order you want to return.
📨 Click Request Return and complete the form.
📧 Wait for the email containing your prepaid Royal Mail return label.
📦 Pack your item securely and attach the return label.
🏤 Drop it off at any Royal Mail Post Office or Drop-Off Point.

💳 Once we receive the item, we process your refund the same day. Payment providers typically take 2–3 business days to release the funds.

30 Days Warranty an all Downloads & Product Keys

🛡️ 30-Day Activation Warranty on Downloads & Product Keys

All downloads and product keys purchased from us include a 30-day activation warranty. If your key does not activate or is proven faulty within 30 days, we will send you a free replacement key

🚫 Non-Refundable Digital Products

Due to the irreversible nature of digital goods, all digital products are:

❌ Non-refundable once delivered
❌ Non-returnable once displayed or emailed
🔐 Keys are issued once per order and become non-retractable once exposed

📘 Digital Content Consumer Rights (UK/EU)

By purchasing, you consent to immediate delivery of digital content and acknowledge that the 14-day cooling-off period does not apply once the digital product has been delivered.

❗ Orders may only be cancelled before the product key or download link has been issued. After delivery, the order is considered completed and cannot be refunded.

📩 Didn’t Receive Your Key?

If your key was not received due to email issues, we will resend it promptly after order verification.

📬 Need Help?

If you have questions about refunds or returns, contact us:

Email: help@softwarerepairworld.com