Frequently Asked Question by our customers

Welcome to our FAQ page, where we've compiled answers to all your burning questions, ensuring a seamless shopping experience on our store. Whether you're curious about order processing times, shipping policies, or product care instructions, we've got you covered. Our FAQs are designed to provide you with quick, clear, and comprehensive information about our products, services, and policies.


From payment options and security to returns and exchanges, find everything you need to know before making your purchase. Can't find the answer you're looking for? No problem! Our dedicated customer service team is always on standby to offer personalized assistance. We're committed to ensuring that your shopping journey with us is as smooth and enjoyable as possible. Dive into our FAQs to get instant answers today and keep your shopping spree hassle-free!

Q: “When will I receive my order?”


  • You will receive an Instant Email after successful payment
  • Instant Delivery on all selected software (Including Office, Windows, Nuance, PDF)
  • For non instant deliverys, orders sent out within 1-3 working hours
  • All Orders placed before 2pm Monday to Friday; Will be dispatched the same day.

Delivery Terms for Physical items DVD/USB/SSD/HDD etc:


  • FREE - UK Delivery 2-3 Working Days
  • UK Tracked 24 - 1 to 2 Working Days - £3.99 
  • UK Next Working Day - Cut Off Time is Monday - Thursday 2pm - £7.99 
  • Instant Delivery to your Email on selected software e.g Microsoft Office or Windows License/Product Keys etc, it will state in description


  • Standard Worldwide Delivery - 7 to 14 Working Days - £4.99
  • TRACKED UPS Delivery - Worldwide Shipping within 3 to 5 Working Days - £9.99
  • Instant Delivery to your Email on selected software e.g Microsoft Office or Windows License/Product Keys etc, it will state in description

Why do we use it?

If your order has arrived damaged or did not arrive at all please let us know ASAP at help@softwarerepairworld.com and we will send you a replacement ASAP

Q: “How do I return the item back for exchange or refund?”

Just drop us an email to help@softwarerepairworld.com and we will arrange this very fast for you.

Q: “I need help with the purchase I made?”

If you ever need help with your purchase feel free to contact us anytime at help@softwarerepairworld.com

Q: “What payment options are accepted?”

We accept PayPal Visa, Master, Amex and other major debit and credit cards. Others options we have recently introduced is Apple Pay, Google Pay and an option for you to pay monthly installments through Klarna.

Q: “Can my order be delivered to a different address?”

Yes of course, just select the different address during the checkout

Q: “What do I do if the disc does not work or I can not get it started?”

In order to run the disc please try the following steps below:
1. Insert the USB/DVD, and then reboot.
2. Watch the on-screen text carefully during boot time, and press the correct key when you see 'Select Boot Device', 'Change Boot Order', or another similar instruction. The key will likely be Esc, F10, or F12 (F8). If you miss it, you have only a second or two to act--reboot the machine and try again. Don't worry about mashing on the key.
Once you're in the menu, choose your optical drive by using the arrow keys, and press Enter.
Keep waiting. You will soon see a message that reads 'Press Enter to boot from CD' (or something similar). If you don't press the right button at this point, the system will proceed with booting normally from the hard drive.
This above start up info should help, otherwise do let us know at help@softwarerepairworld.com and we can advise further

Q: “Where to find my product key?”

If you are doing a new installation you must have your own key, this key is usually located at the back of the computer on the green COA sticker, could also be under the battery (laptops only) or could have been provided separately by the seller of your computer. Also if you bought your computer from a high street retailer with windows 10 or 8 already installed, then our disc will detect they key autoamtically, but we do recommend to find your key anyway because the section where the key is stored can be damaged as well.

Q: “What do I do if I cannot activate my product?”

Please can you check that the product key and the windows version which you installed is the same, for example if its home premium version then your product key should be for home premium version, the second scenario is that your key was activated to many times, this is very easy to fix, all you need to do on the activation screen where the windows did not except your key click activate by phone and choose UK free number and follow on screen instructions, this process will activate your windows and updates will work but windows 7 is already stopping to support windows 7 so you will not get all updates only what Microsoft will allow, for further help contact us at help@softwarerepairworld.com

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