Privacy Policy

This Privacy Policy explains how UA Computers Ltd, trading as Software Repair World ("we", "us", "our"), collects, uses, stores, and protects your personal data when you visit our website www.softwarerepairworld.com (the "Website"), place an order, contact us, or otherwise interact with our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable EU GDPR regulations.

1. Who We Are

UA Computers Ltd / Software Repair World
Office 5320, 58 Peregrine Road
Hainault, Ilford
Essex, IG6 3SZ
United Kingdom
Company Number: 09994924
VAT Number: GB317404132
Email: help@softwarerepairworld.com

2. What Personal Data We Collect

2.1 Information You Provide Directly

• Name (first and last)
• Billing and delivery address
• Email address (essential for digital product delivery)
• Phone number (for delivery updates or support)
• Order details (products purchased, order history)
• Support enquiries or communications you send to us

2.2 Information Collected Automatically

• IP address
• Device information (browser, operating system)
• Pages viewed and interactions on the Website
• Log data, cookies, and analytics data

2.3 Payment Information

We do not store or access full payment card details. Payments are processed securely by third-party providers (such as Shopify Payments, PayPal, Klarna, or other processors available at checkout).

2.4 Digital Product Information

For digital orders (e.g., Microsoft license keys, software downloads), we may collect:

• Activation status and verification logs
• Download history (when applicable)
• Fraud prevention checks related to digital delivery

3. How We Use Your Information

We process your data for the following purposes:

• To process and fulfil your orders (digital and physical products)
• To deliver digital goods (license keys, download links, activation codes)
• To ship physical goods (DVDs, USBs, SSDs, hardware)
• To send order confirmations and digital delivery emails
• To provide customer support or technical assistance
• To detect and prevent fraud or unauthorised transactions
• To comply with legal, tax, and accounting obligations
• To improve our Website and user experience through analytics

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Contract – To fulfil your order and provide requested services.
• Consent – For optional marketing communications or cookie preferences.
• Legitimate Interests – Fraud prevention, Website security, analytics.
• Legal Obligation – Tax, accounting, and regulatory compliance.

5. How We Share Your Data

We only share your data when necessary to operate our business and provide services.

5.1 Shopify

Our store is hosted on Shopify. Your data is processed by Shopify to operate checkout, payment processing, fraud prevention, and order management.

5.2 Payment Providers

• Shopify Payments
• PayPal
• Klarna
• Other payment gateways offered at checkout

5.3 Delivery and Courier Services

• Royal Mail
• DPD, UPS, or other couriers depending on your location
• Courier-tracking and address verification services

5.4 Email & Digital Delivery Services

• Email service providers (for license key delivery)
• Download management or digital delivery tools

5.5 Analytics & Cookies

• Google Analytics
• Meta Pixel
• CookieYes or other consent tools

5.6 Legal Obligations

We may share data with government authorities or law enforcement if legally required.

6. Digital Product Delivery & Fraud Prevention

Because digital goods (e.g., Microsoft product keys) are non-refundable once delivered, additional fraud-prevention checks may be performed.

We may use:

• IP verification
• Order risk scoring (via Shopify)
• Manual validation for suspicious orders

7. Cookies & Tracking Technologies

We use cookies to operate the Website, improve performance, and personalise your experience. Cookies may include:

• Essential cookies (needed for checkout)
• Analytics cookies (Google Analytics)
• Marketing cookies (Meta/Google Ads)
• Performance cookies

This Website uses a consent tool such as CookieYes to manage cookie preferences.

You can manage or withdraw your cookie consent at any time through the cookie banner or browser settings.

8. Data Retention

We only retain personal data for as long as necessary:

• Order records: 6 years (legal requirement)
• Digital license verification: up to 12 months
• Marketing data: until you withdraw consent
• Support emails: up to 24 months

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted payment processing
• Secure SSL website encryption
• Access controls within Shopify admin
• Fraud and security monitoring tools

10. Your Rights Under GDPR

You have the following rights:

• Right to access – request a copy of your data.
• Right to rectification – correct inaccurate information.
• Right to erasure – request deletion (where legally permitted).
• Right to restrict processing.
• Right to object to certain uses (e.g., marketing).
• Right to data portability.
• Right to withdraw consent at any time.

To exercise your rights, contact: info@softwarerepairworld.com

11. International Transfers

Some of our service providers (including Shopify) may store or process data outside the UK. In such cases, we ensure adequate protection is in place under UK GDPR-approved safeguards.

12. Marketing Communications

We only send marketing emails if you opt in. You may unsubscribe at any time using the link in the email or by contacting us.

13. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices of those websites.

14. Children’s Privacy

We do not knowingly collect personal data from individuals under 16 years old.

15. Changes to This Privacy Policy

We may update this Policy from time to time. The updated version will be published on this page with a new “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

UA Computers Ltd / Software Repair World
Office 5320, 58 Peregrine Road
Hainault, Ilford, Essex, IG6 3SZ
United Kingdom
Email: help@softwarerepairworld.com