Privacy Policy
Last Updated: 8 July 2026
This Privacy Policy explains how UA Computers Ltd, trading as Software Repair World (“we”, “us”, or “our”), collects, uses, stores, shares, and protects your personal information when you visit our website, www.softwarerepairworld.com (the “Website”), place an order, contact us, or otherwise use our products and services.
We are committed to protecting your privacy and processing personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy should be read alongside our Terms & Conditions, Cookie Policy, and other applicable Website policies.
1. Who We Are
The data controller responsible for your personal information is:
UA Computers Ltd, trading as Software Repair World
Office 5320
58 Peregrine Road
Hainault, Ilford
Essex
IG6 3SZ
United Kingdom
Company Number: 09994924
Email: help@softwarerepairworld.com
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.
2. Personal Information We Collect
The personal information we collect depends on how you interact with our Website, products, and services.
We may collect the following categories of personal information.
2.1 Identity Information
This may include:
- First name
- Last name
- Customer account information
- Order information
2.2 Contact Information
This may include:
- Email address
- Telephone number
- Billing address
- Delivery address
2.3 Order & Transaction Information
This may include:
- Products purchased
- Order history
- Payment status
- Transaction information
- Delivery information
- Refund information
- Replacement information
- Customer support history
2.4 Payment Information
Payments are processed by third-party payment service providers available through our Website and checkout process.
UA Computers Ltd does not store full payment card details.
Payment service providers may process personal information in accordance with their own privacy policies, terms, and security requirements.
We may receive limited transaction information from payment providers, including payment status, transaction identifiers, payment method information, and fraud prevention information.
2.5 Technical Information
When you use our Website, we may automatically collect certain technical information, including:
- Internet Protocol (IP) address
- Browser type and version
- Device type
- Operating system
- Time zone
- General location information
- Website activity
- Pages viewed
- Referral sources
- Website interactions
- Log information
2.6 Communication Information
If you contact us, we may collect and retain information contained within your communications, including:
- Emails
- Contact form submissions
- Customer support enquiries
- Live chat communications
- Complaints
- Product support requests
- Technical assistance requests
2.7 Marketing Information
Where applicable, we may collect information about your marketing preferences and whether you have chosen to receive promotional communications from us.
2.8 Digital Product Information
When customers purchase or request support for digital products, we may process information reasonably necessary to deliver the product, investigate an issue, prevent fraud, or provide customer support.
This information may include:
- Digital delivery information
- Download information where applicable
- Product support information
- Activation-related information provided by the customer
- Relevant error messages
- Fraud prevention information
- Order risk information
3. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order
- When you create or use a customer account
- When you contact our customer support team
- When you use our contact forms or live chat services
- When you request technical assistance
- When you subscribe to marketing communications
- Automatically when you browse or interact with our Website
- From payment, delivery, technology, and service providers where reasonably necessary to provide our services
- From fraud prevention and security services where appropriate
4. How We Use Personal Information
We may use personal information to:
- Process and manage orders
- Deliver digital and physical products
- Send order confirmations and updates
- Provide digital licence keys, download links, and other digital products
- Arrange delivery of physical products
- Process payments, refunds, and replacements
- Provide customer service and technical assistance
- Respond to questions, complaints, and enquiries
- Manage customer accounts
- Verify transactions where reasonably necessary
- Prevent and detect fraud, abuse, and security threats
- Maintain and improve our Website and services
- Analyse Website usage and performance
- Maintain appropriate business and transaction records
- Comply with legal, regulatory, accounting, and tax obligations
- Establish, exercise, or defend legal claims
- Send marketing communications where permitted by law
We will only process personal information where we have an appropriate lawful basis for doing so.
5. Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases.
5.1 Contract
We may process personal information where necessary to enter into or perform a contract with you.
For example, we need certain information to:
- Process an order
- Take or confirm payment
- Deliver a product
- Provide customer support
- Process an applicable return, refund, or replacement
5.2 Legal Obligation
We may process personal information where necessary to comply with applicable laws and legal requirements.
This may include:
- Accounting obligations
- Tax obligations
- Regulatory requirements
- Responding to lawful requests from authorities
5.3 Legitimate Interests
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include:
- Operating and improving our business
- Providing customer support
- Maintaining Website and account security
- Preventing and detecting fraud
- Investigating suspicious transactions
- Understanding how customers use our Website
- Improving our products and services
- Protecting our legal rights
5.4 Consent
Where required, we may process personal information based on your consent.
This may include certain marketing activities and the use of non-essential cookies or similar technologies.
You may withdraw your consent at any time.
Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
6. Order Processing & Fulfilment
When you place an order, we use the information you provide to:
- Process your order
- Confirm payment status
- Deliver the purchased product
- Send transactional communications
- Provide customer assistance
- Process applicable returns, refunds, or replacements
- Maintain appropriate transaction records
- Prevent and investigate suspected fraud
The information required will depend on whether you purchase a Digital Product or Physical Product.
7. Digital Products & Licence Keys
When customers purchase Digital Products or software licence keys, we may process personal information where reasonably necessary to:
- Process the transaction
- Deliver the Digital Product
- Provide installation or activation assistance
- Investigate reported product issues
- Process applicable replacement requests
- Prevent fraud or misuse
- Maintain appropriate order and customer support records
Where a customer contacts us regarding an activation or product issue, we may request reasonable information to investigate and resolve the issue.
This may include:
- Order information
- Relevant error messages
- Screenshots or photographs
- Installation information
- Activation-related information
- Other relevant technical information
Customers should avoid sending unnecessary personal or sensitive information when requesting technical assistance.
8. Fraud Prevention & Security
We may process personal information where reasonably necessary to:
- Detect and prevent fraudulent transactions
- Protect customer accounts
- Protect our Website and systems
- Investigate suspicious activity
- Prevent misuse of our products and services
- Comply with applicable legal and regulatory requirements
Fraud prevention measures may include:
- Transaction risk assessment
- IP address information
- Order information
- Payment status information
- Automated security checks
- Manual review of suspicious transactions
We may use third-party fraud prevention and security services where appropriate.
9. Customer Support & Communications
We may provide customer support through:
- Contact forms
- Live chat
- Other customer support services available through our Website
When you use these services, we may process information including:
- Your name and contact information
- Order information
- The content of your enquiry
- Technical information you provide
- Communication history
Where third-party technology providers are used to provide customer support or communication services, they may process information on our behalf in accordance with applicable data protection requirements.
10. How We Share Personal Information
We may share personal information with third parties where reasonably necessary to operate our business, provide products and services, fulfil orders, comply with legal obligations, or protect our legitimate interests.
These third parties may include:
- Website and e-commerce platform providers
- Payment service providers
- Hosting and technology providers
- Delivery and logistics providers
- Email and communication providers
- Digital delivery providers
- Customer service providers
- Analytics providers
- Advertising and marketing providers
- Cookie consent management providers
- Fraud prevention and security services
- Professional advisers, including accountants and legal advisers
- Government bodies, regulators, law enforcement agencies, and courts where disclosure is legally required
We do not sell or rent personal information to third parties.
Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.
11. Our E-Commerce Platform
Our Website is hosted using a third-party e-commerce platform.
Our e-commerce platform may process personal information where necessary to provide services including:
- Website hosting
- Checkout functionality
- Order management
- Payment processing
- Account management
- Security
- Fraud prevention
The platform provider may process personal information in accordance with its own privacy policies and applicable data protection requirements.
12. Payment Processing
Payments are processed by third-party payment service providers available through our Website and checkout process.
UA Computers Ltd does not store full payment card details.
Payment providers may collect and process personal information in accordance with their own privacy policies and terms.
We may receive limited transaction information from payment providers for purposes including:
- Processing orders
- Confirming payment status
- Providing customer support
- Maintaining transaction records
- Processing applicable refunds
- Preventing fraud
13. Physical Product Delivery
Where you purchase a Physical Product, we may share necessary personal information with delivery and logistics providers.
This information may include:
- Your name
- Delivery address
- Contact information
- Information reasonably necessary to complete the delivery
Delivery providers may process personal information in accordance with their own privacy policies and applicable data protection requirements.
14. Cookies & Similar Technologies
Our Website may use cookies and similar technologies to:
- Enable essential Website functionality
- Operate the shopping basket and checkout
- Remember customer preferences
- Maintain Website and account security
- Understand how visitors use our Website
- Measure Website performance
- Improve our products and services
- Support advertising and marketing activities where applicable
Some cookies are necessary for the Website to operate.
Other cookies may require your consent before being placed on your device.
Where required, you can manage your cookie preferences through the cookie consent options available on our Website.
Further information is available in our Cookie Policy.
15. Analytics
We may use analytics services to understand how visitors interact with our Website.
Analytics information may include:
- Pages visited
- Time spent on the Website
- Device and browser information
- General location information
- Website interactions
- Referral sources
We use this information to understand Website performance, identify technical issues, and improve our services.
Where required by law, non-essential analytics technologies will only be used with appropriate consent.
16. Advertising & Marketing Technologies
Where applicable and subject to relevant consent requirements, we may use advertising and marketing technologies to:
- Measure the effectiveness of advertising
- Understand Website interactions
- Provide relevant marketing communications
- Improve our marketing activities
Third-party advertising and marketing providers may process information in accordance with their own privacy policies.
Where required, these technologies will only be used after appropriate consent has been obtained.
17. Marketing Communications
Where permitted by law, we may send customers information about products, services, offers, or updates that may be of interest.
You can unsubscribe from marketing emails at any time by:
- Using the unsubscribe option included in applicable marketing communications
- Contacting us at help@softwarerepairworld.com
Unsubscribing from marketing communications will not prevent us from sending necessary service communications relating to orders, accounts, security, or customer support.
18. International Data Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection law.
These safeguards may include:
- Transfers to countries recognised as providing an adequate level of data protection
- Approved contractual safeguards
- The UK International Data Transfer Agreement
- The UK Addendum to approved Standard Contractual Clauses
- Other lawful data transfer mechanisms
19. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period will depend on factors including:
- The nature of the information
- The purpose for which it was collected
- Legal, accounting, and tax requirements
- Fraud prevention and security requirements
- Customer support requirements
- The establishment, exercise, or defence of legal claims
Certain transaction and accounting records may need to be retained for periods required by applicable law.
When personal information is no longer reasonably required, we will take appropriate steps to delete or anonymise it.
20. How We Protect Personal Information
We use reasonable administrative, technical, and organisational measures designed to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
Our security measures may include, where appropriate:
- Secure Website connections
- Access controls
- Payment security measures
- Fraud prevention systems
- Security monitoring
- Restricted access to personal information
However, no Website, electronic communication, or information storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account information and passwords secure.
If you believe that your account or personal information has been compromised, please contact us.
21. Your Data Protection Rights
Depending on the circumstances, UK data protection law may provide you with the following rights.
Right of Access
You may request information about the personal information we hold about you and obtain a copy of that information.
Right to Rectification
You may ask us to correct personal information that is inaccurate or incomplete.
Right to Erasure
In certain circumstances, you may ask us to delete your personal information.
Right to Restrict Processing
In certain circumstances, you may ask us to restrict how we process your personal information.
Right to Data Portability
In certain circumstances, you may request personal information in a structured, commonly used, and machine-readable format.
Right to Object
You may object to certain types of processing, including processing based on legitimate interests and direct marketing.
Rights Relating to Automated Decision-Making
Where applicable, you may have rights relating to decisions made solely by automated means that produce legal or similarly significant effects.
Right to Withdraw Consent
Where we rely on consent, you may withdraw that consent at any time.
Not all rights apply in every circumstance, and we may need to retain certain information where required or permitted by law.
22. Exercising Your Rights
To exercise an applicable data protection right, please contact:
Email: help@softwarerepairworld.com
Please clearly explain your request and provide sufficient information for us to identify the relevant personal information.
We may need to request reasonable information to verify your identity before responding to certain requests.
We will respond to valid requests within the timeframe required by applicable data protection law.
23. Complaints
If you have concerns about how we process your personal information, please contact us so that we can investigate and respond to your concerns.
You also have the right to make a complaint to the UK data protection supervisory authority, the Information Commissioner’s Office (ICO).
We would appreciate the opportunity to address your concerns directly where possible.
24. Third-Party Websites & Services
Our Website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices of third parties.
Customers and Website visitors should review the applicable privacy policies of third-party websites and services before providing personal information.
25. Children’s Privacy
Our products and services are not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be contrary to applicable law.
If you believe that a child has provided us with personal information inappropriately, please contact us.
26. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our business practices
- Our Website
- Our products and services
- The way we process personal information
- Applicable legal or regulatory requirements
The latest version will be published on our Website with the applicable “Last Updated” date.
We encourage customers and Website visitors to review this Privacy Policy periodically.
27. Contact Information
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we process personal information, please contact us:
UA Computers Ltd / Software Repair World
Office 5320
58 Peregrine Road
Hainault, Ilford
Essex
IG6 3SZ
United Kingdom
Company Number: 09994924
Email: help@softwarerepairworld.com